![]() ![]() Tracking this metric can help companies discover areas where authentication measures may need to be improved or adjusted.Įvery time an employee joins the company, a new account may be created for them. Furthermore, authentication factors must be regularly tested to ensure they are working properly. The number of authentication factors in place can help companies ensure that users are taking advantage of multiple measures to reduce the chance for a single-point security failure (e.g., password theft). Tracking this metric can help assess the risk exposure and ensure that only the right people have access to sensitive information.Īuthentication factors include PINs, passwords, tokens, and more. This access creep could pose a security risk. ![]() For example, this could be because they no longer need access due to a role change or are no longer working for the company. Number of Users with Access to Sensitive DataĪ surprisingly large number of employees might have access to sensitive information without the necessary business needs. Tracking this metric can help companies spot potential issues in this area to assess which aspect of their password management is not working properly and make the necessary changes and investments to improve.Ģ. The more employees who need help with their password reset, the larger the number of calls into service desk. Password reset is one of the most common reasons for users calling into customer service. 12 Top Identity and Access Management Metrics ![]()
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